Shipping Policy

Processing Time

Orders are processed within 1–3 business days after payment confirmation.

Orders placed during weekends or holidays will be processed on the next business day.

Shipping Time

Estimated delivery time is 5–15 business days, depending on destination, courier services, and customs processing.

Shipping Charges

Shipping costs are displayed during checkout before payment.

Tracking

Customers receive a shipment confirmation email containing tracking information once the order has been dispatched.

Delays

Shipping delays may occur because of:

• Customs inspections
• Severe weather
• Public holidays
• Courier disruptions
• High order volumes

These circumstances are beyond our control.

Incorrect Address

Customers are responsible for providing accurate shipping information.

PrimeMart102 is not responsible for failed deliveries caused by incorrect or incomplete addresses.